Customer Service

• Delivery varies depending on which location
• Evaluation of client for specialized products.
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• Cleaning of equipment
• Loaner products while client's product is in for service
• Labor to build or assemble and test sophisticated mobility equipment
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Resource for finding specific equipment
• Educator on industry equipment and individual needs